For individual patients, Wellcentra facilitates a voluntary prescription benefit program that allows individuals patients to access prescription medications at zero copay. It works alongside your existing prescription benefit plan, not as a replacement.  For self-insured businesses, the Wellcentra Platform is a value-added service that offers significant savings over domestically-sourced prescription medications. The Wellcentra Program guides each patient through the self-importation process, empowering the patient and business alike to access alternative sources of prescription medication from the same FDA-approved manufacturers that supply the U.S. market and take control of their prescription spending.

All medications are sourced by the patients directly from licensed pharmacists located in countries that have safety and licensing regulations equivalent to or, in some cases, stricter than U.S. standards. The medications are:

* Packaged by the original manufacturer

* Distributed by government-regulated wholesalers

* Prescribed by practicing healthcare providers

* Labeled and dispensed by licensed pharmacists

* Delivered directly to patients residences

Wellcentra’s program facilitates the sourcing of medications from the same FDA-approved manufacturers supply the U.S. market and are prescribed by your U.S. providers.  While the medications may occasionally look slightly different or be marketed under different names, they are functionally identical to US versions. All medications accessed through Wellcentra’s network are manufactured in FDA-approved facilities and dispensed by licensed pharmacists. Patients will always have access to the dispensing pharmacist in the event of any questions.

Wellcentra facilitates the entire personal-importation process for each patient by collecting required information, verifying prescriptions, and coordinating any needed telehealth review. Wellcentra helps you source your medication through licensed international pharmacies that dispense products from the same FDA-approved manufacturers. Wellcentra prepares all documentation required for self-importation and handles all logistics on your behalf. Wellcentra offers patient support every step of the way, assigning a dedicated Wellcentra concierge to each patient.

* Internal processing: 3-5 business days after receiving all required documents from you.  You will be contacted by a Wellcentra concierge, who will help you arrange an appointment with our licensed medical providers.  After consultation with you and a review of your medical records, including your original prescription, our medical provider will provide a confirmation of your prescription and documentation required to import the medications already prescribed to you. Your Wellcentra concierge will walk you through all of the steps required for you to successfully import your medications for personal use.

* Delivery time: Allow 4 weeks for initial package arrival.  We will identify one of our trusted international pharmacy partners for you to self-import from, which involves the pharmacies dispensing  your prescription and shipping it to you through the mail directly to your residence, all facilitated by Wellcentra.

* All medications come in original, sealed packaging from the manufacturer, unless sourced domestically.

* Medications are dispensed by one of the licensed and trusted pharmacy partners in Wellcentra’s network, located in Europe, Canada, UK or New Zealand, all of which follow strict safety and regulatory standards.

* Reliable, international carriers are used to ship medications directly to you from the dispensing pharmacy, with careful attention paid to temperature and handling of the medications in transit.

Wellcentra helps patients source specialty medications from licensed pharmacies in Canada, the EU, the UK, and New Zealand, where drugs from the same FDA-approved manufacturers are available at substantially lower prices than in the United States. These cost savings are passed on to participants through zero copays.

To enroll, you need to submit:

1. A completed enrollment form (available online or as a hard copy)

2. A copy of your photo identification (must be a Federal ID)

3. Original prescriptions from your medical provider for each medication you wish to fill through the program

Request a three-month prescription with three refills from your healthcare provider. You should also get a 30-day prescription that Wellcentra can help you to fill locally while your enrollment is being processed.

Wellcentra will contact you when refills are due through:

* Text messages and/or email

* Three phone call attempts

* A reminder letter if phone calls are unsuccessful

Lab work or other evaluations may be necessary for certain refills. Your Wellcentra concierge and provider will guide you through the process, making it as seamless as possible.

The following are not facilitated through Wellcentra’s platform:

* Narcotics and controlled substances

* Medications needed immediately (like antibiotics)

* Medications with better local pricing

* Medications not available through approved pharmacies

Initial fills of new medications must be done locally to ensure:

* Proper medication counseling

* Awareness of potential side effects

* No adverse reactions

* Appropriateness of continued therapy before ordering a three-month supply

Yes, we will require signature upon delivery for safety and security. Signature may be waived under certain conditions, to be discussed on an individual basis.

No, not at this time. Wellcentra will only facilitate shipments to personal residences for safety and security.

Medications arrive in original manufacturer packaging (unless sourced domestically), but bottles and child-proof caps can be included at no cost for you to transfer the medication upon receipt. Please alert the identified pharmacy if this option must be.

By law, medications cannot be returned once they leave the dispensing pharmacy.

Yes, all shipping costs are included in the quoted fee.

Yes, a pharmacist is available for questions, and there's a 24-hour emergency line.

Wellcentra’s platform facilitates your self-import of medications for personal use according to published guidelines of the FDA and U.S. Customs and Border Protection.  Under these guidelines, the agencies may permit you to import up to a 90-day supply of prescribed medications for personal use. Wellcentra's platform also maintains fail-safes to ensure continuity of care in the case of any delays or stoppages. Contact us to learn more about self-importation of your prescriptions.  Wellcentra also maintains insurance policies to guard against any foreseeable issues – please ask for details regarding its comprehensive insurance policies and risk mitigation programs.

While many doctors use e-prescribing systems, exceptions exist for out-of-state prescriptions. Simply explain to your doctor that the medication will be filled out of state and you need a physical prescription. They can send this prescription directly to Wellcentra.

Wellcentra’s partner healthcare providers are licensed across all 50 states and Puerto Rico, and we are able to provide our services for any members that meet all requirements for personal importation of prescription drugs.

Members pay no out-of-pocket costs since these are covered by their employer. Additionally, each member is assigned a dedicated Wellcentra concierge, who provides personal guidance throughout the process, making it as easy and seamless as possible for the member.