For individual patients, Wellcentra is a voluntary prescription benefit program that provides select brand-name medications at zero copay. It works alongside your existing prescription benefit plan, not as a replacement. For self-insured businesses, the Wellcentra Program is a value-added service that offers significant savings over domestically-sourced prescription medications.

Wellcentra sources specialty medications from government-licensed pharmacies in Canada, the EU, the UK, and Australia, where the same brand-name drugs are available at substantially lower prices than in the United States. These cost savings are passed on to participants through zero copays.

All medications are sourced from medications sourced from trusted partners that have safety and licensing regulations equivalent to or, in some cases, stricter than U.S. standards. The medications are: - Packaged by the original manufacturer - Distributed by government-regulated wholesalers - Prescribed by practicing healthcare providers - Labeled and dispensed by licensed pharmacists - Delivered directly to patients

Wellcentra’s program sources the name-brand medication from the same manufacturers that are available in the U.S. market and prescribed by your providers. For a variety of reasons, including high costs, these medications may not be available in the U.S., so the FDA allows individuals to import these necessary and life-saving medications from abroad. While the medications may occasionally look slightly different or have different names, they are functionally identical to US versions. For example, a medication might be available as a tablet internationally but as a capsule in the US. All medications accessed through Wellcentra’s network are manufactured in FDA-approved facilities and dispensed by licensed pharmacists.

To enroll, you need to submit: 1. A completed enrollment form (available online or as a hard copy) 2. A copy of your photo identification 3. New Original prescriptions from your medical provider for each medication you wish to fill through the program

Request a three-month prescription with three refills from your healthcare provider. You should also get a 30-day prescription to fill locally while your enrollment is being processed.

- Internal processing: 3-5 business days after receiving all required documents from you. You will be contacted by a Wellcentra concierge, who will help you arrange an appointment with our licensed medical providers. After consultation with you and a review of your medical records, including your original prescription, our medical provider will provide a confirmation of your prescription and documentation required to import the medications already prescribed to you. - Delivery time: Allow 4 weeks for package arrival. We will identify one of our trusted international pharmacy partners to dispense your prescription and send it to you through the mail directly to your residence.

Wellcentra will contact you when refills are due through: - Text messages and/or email - Three phone call attempts - A reminder letter if phone calls are unsuccessful Lab work or other evaluations may be necessary for certain refills. Your Wellcentra concierge and provider will guide you through the process, making it as seamless as possible.

- All medications come in original, sealed manufacturer packaging - Medications are dispensed by Wellcentra’s network of licensed and trusted pharmacies partners in EU, Canada, UK & Australia following strict safety and regulatory standards - Regular pharmacy inspections are conducted by Wellcentra professionals - A drug utilization review is performed to check for potential interactions - Reliable, international carriers are used to ship medications directly to you from the dispensing pharmacy, with careful attention paid to temperature and handling of the medications in transit

The following are not available through Wellcentra: - Narcotics and controlled substances - Medications needed immediately (like antibiotics) - Medications with better local pricing - Medications not available through approved pharmacies

Yes, we will require a signature upon delivery for safety and security.

No, not at this time. Wellcentra will only ship to personal residences for safety and security.

Medications arrive in the original manufacturer packaging, but bottles and child-proof caps can be included at no cost for you to transfer the medication upon receipt.

By law, medications cannot be returned once they leave the dispensing pharmacy.

Yes, all shipping costs are included in the program.

Yes, a pharmacist is available for questions, and there's a 24-hour emergency line.

Initial fills of new medications must be done locally to ensure: - Proper medication counseling - Awareness of potential side effects - No adverse reactions - Appropriateness of continued therapy before ordering a three-month supply

Yes, following published guidelines of the FDA and U.S. Customs and Border Protection, individuals can legally import up to a 90-day supply of prescribed medications for personal use. Wellcentra's program follows all personal importation guidelines to ensure compliance. Contact us to learn more about importing your prescriptions. Wellcentra carries insurance policies to guard against any foreseeable issues – please ask for details regarding its comprehensive insurance policies and risk mitigation programs.

While many doctors use e-prescribing systems, exceptions exist for out-of-state prescriptions. Simply explain to your doctor that the medication will be filled out of state and you need a physical prescription. They can send this prescription directly to Wellcentra.

Our healthcare providers are licensed across all 50 states and Puerto Rico, and we are able to provide our services for any members that meet all requirements for personal importation of prescription drugs.

Members pay no out-of-pocket costs since these are covered by their employer. Additionally, each member is assigned a dedicated Wellcentra nurse concierge, trained as a nurse or other medical provider, who provides personal guidance throughout the process.