RETURNS & REFUNDS POLICY

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Last Updated: March 3, 2025

At WellCentra LLC (“WellCentra”), we strive to provide the highest level of quality customer care
that includes facilitating access to medical providers and medications at prices that are affordable
and accessible. We also make every effort to provide the highest level of patient care before and
after your purchase. If you have an issue with your order or your product, please reach out to our
patient care team: info@wellcentra.com.

Below are our categories and how we can help you after the sale:

PRESCRIPTION MEDICATIONS:

State and Federal regulations do not allow the return of prescription medications after being
dispensed by the pharmacy. Once your order has been placed and your package has been handed
over to the carrier, all sales are final. You can always login to your account before your products ship
to change your address or to cancel your subscription. If your prescription medication arrives
damaged or is lost during transit, please contact our patient care team at hello@wellcentra.com.

LOST PACKAGES:

In the rare case your package is lost in transit, WellCentra will arrange for the reshipping of your
order, including facilitating the same with the fulfilling pharmacy, if necessary. We will work with the
carrier to locate your package first and have it redirected if needed. Sometimes weather or other
events outside of our control may delay your package delivery time. If your package is lost in transit
or does not arrive at the shipping address you provided, please contact our patient care team:
info@wellcentra.com.